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General
ARP-37 is an integral supplement document for ABEX's Cancellation
and Refund Policy. This document should be read and understood as
a specific information of the main documents and could not be used
as a single document. ABEX reserves all rights to change this document
at anytime without prior notice. Any previous agreement or transaction
made before the change will still apply. The possibly changes only
affect the next agreement and transaction.
Covering Conditions
Client decides to cancel its previous transaction with ABEX for
some or certain reasons coming from client's side.
Requirement Conditions
In order to smooth your cancellation and refund process, the following
conditions are required :
- Official letter for cancellation,
- Detailed records of your transaction,
- Your complete identity including Customer ID and Order Number,
- Detailed explanation as the reason of your cancellation,
- Your bank account to where your refund should be credit.
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Note that you are responsible for the delivery
cost affected as the result of taking back our products to our
storage. A number of delivery cost from your home to our storage
will be debeted from your refund value.
Step by Step Cancellation and Refund
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Write down an official letter for cancellation
process. The draft of the letter is located here. Please the
required fields completely before sending to us via email or
facsimile.
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Attached a copy of invoice issued and sent to
you by ABEX for the payment of your transaction.
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Attached a complete description on why you cancel
your transaction with ABEX.
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Send all above documents to our office with
attention to Customer Service Manager. As soon as we receive
your letter, our office will send a notification to inform you
that your request is in process at the time.
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Once your request agreed, we will send a notification
to you, and you may deliver product(s) you bought from us directly.
Product listing and address to where you have to deliver the
products is attached at the notification. Remember that you
are responsible for the delivery of the products until they
arrive at our office in an acceptable condition. (Click here
what should we do when the products demage because of delivery
process).
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If everything is alright, you will received
your money back by 48 hours after we receive our products back.
During the process of refund, our communication channel is widely
open to you. Please use them to suppoprt you.
Payment of Refund
Payment of your refund will be done 48 hours after we receiving
the return products. Payment method is determined later.
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